Terms and Conditions

No refunds are available for delegate tickets unless the event is cancelled or rescheduled. Refunds may occasionally be offered at the discretion of the management.

Refunds are available for exhibition stands on the terms listed below:

Within 7 days of payment: 75% of the total cost is refundable
Within 14 days of payment: 50% of the total cost is refundable
After 14 days of payment: non refundable

All refund applications for exhibition stands must be made in writing via e-mail to: info@ecoinnovate.co.uk not later than 7 days after the payment has been made. Applications for refunds made after 21 days of payment shall not be honoured and the client shall not be entitled to any refunds at all.

All applications for refunds must be accompanied by an attachment of the original payment receipt. If payment has been made online, copy of the payment code and details from WorldPay.

Due to their nature, no refunds are available for all categories of advertising and sponsorship.

We are always interested in the views of our customers about the quality of our services. We will listen carefully to any views that are put forward and take remedial action where problems are identified. If you have a concern about any of our procedures or services, you may wish to try to resolve the matter quickly by telephoning 01733 311644 or by emailing info@ecoinnovate.co.uk.